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Entries Tagged as 'Rules'

Empowered employees versus following the rules

November 15th, 2006 · 1 Comment

From Boing Boing, a piece on Bank of America’s treatment of a customer who was trying to do something right. It’s resulting in a great deal of backlash. To the tune of $50 million withdrawn from accounts (so far).
The summary and a link to the story can be found here, Boing Boing: Bank of America […]

Tags: Management · Accountability · Wrong · Rules