From Boing Boing, a piece on Bank of America’s treatment of a customer who was trying to do something right. It’s resulting in a great deal of backlash. To the tune of $50 million withdrawn from accounts (so far).
The summary and a link to the story can be found here, Boing Boing: Bank of America […]
Entries Tagged as 'Rules'
Empowered employees versus following the rules
November 15th, 2006 · 1 Comment
Tags: Management · Accountability · Wrong · Rules
