Category Archives: Rules

Empowered employees versus following the rules

Posted on November 15, 2006 by Rick Turoczy

From Boing Boing, a piece on Bank of America’s treatment of a customer who was trying to do something right. It’s resulting in a great deal of backlash. To the tune of $50 million withdrawn from accounts (so far). The … Continue reading →

Posted in Accountability, Management, Rules, Wrong | 1 Comment