Don't fight the rhythm

(Hat tip to Kathy Sierra for Creating Passionate Users: Rhythm method)

One of the problems with driven employees is that they think they should be working–all of the time. I know, because I think I should be working all the time.

But here’s the thing: there are going to be down times. Times when no work gets done.

Why, pray tell, is that the case?

Because we’re human. And we have a rhythm. And that rhythm isn’t 150 bpm all day, every day. It comes and it goes.

That means motivation comes and goes. And creativity comes and goes. And bad moods come and go. And good moods come and go. And procrastination comes and goes. And hyperactivity comes and goes. Everything comes and goes.

We need to recognize that. And we need to work within that construct.

So you’re having a hard time getting back into it after Thanksgiving. Or you’re suffering from some holiday doldrums already. Don’t worry. Work with it. Use it to your advantage. Embrace it. Don’t fight it.

You’re smart enough to make it work.

Posted in Autonomy, Motivation, Productivity, Tips | Leave a comment

File under "Insights that seem shocking if you've been working under a rock"

According to the Houston Chronicle–or as the hip kids like to call it “The Chron”–half of your stellar employees may be looking for a new gig.

No. I’m serious.

Forty-seven percent of your most productive, most creative, most valuable workers are mailing out resumes, going on job interviews, even contemplating other offers.

I know. Take a second to let that sink in.

Whoof. Shocking, isn’t?

What’s more:

And don’t assume it’s about money. When someone quits a job, 89 percent of managers assume it was over money, whereas 91 percent of the workers who quit say it was anything but, Murphy said.

Wha? Wha? Wha?

People are leaving because of something other than money? Are you kidding me? These exemplary employees are looking for something beyond a paycheck?

I’m not kidding. It’s in print. Give it a read, “Star workers tire of performing while others loaf.”

All joking and vitriolic sarcasm aside, the article is a high-level gloss on the problem. It does hit some of the main issues, but it also puts forth some rather critical misconceptions that should be rectified:

  • “Forty-seven percent…” is low. If they have been there for longer than 6 months, all of your stars are looking for another gig. Trust me.
  • “Over and over we ask our high performers to go above and beyond, making their jobs tough and burning them out at a terrible pace.” Um, no. Being consistently handed jobs that challenge me is not why I burn out. I burn out for exactly the converse reason: Being consistently handed jobs that do not challenge me or engage me. Or, worse yet, having jobs that actually matter get killed by lack of vision. That’s burnout there, baby. Not putting in a few more hours.
  • “High performers hate slackers.” That’s completely untrue. I envy slackers. They have figured out something around which I’ve never been able to wrap my head: how to quit caring and just work. What I hate is that system has been designed to nurture slackers and mediocrity rather than nurturing growth.
  • “They’re really sick of having to carry the load for everybody else.” Again, no. We want to carry the load for everyone else. We think we’re smarter than everyone else. We are the go-to people. We want that responsibility. We’re sick, instead, of the subscribing to the lowest common denominator mentality that pervades the business.
  • “So how do you reverse the trend? First, identify your high performers and commit yourself to holding on to them.” Wrong, wrong, wrong, and, um, wrong. You first need to embrace the idea that you can’t “hold on to” a high performer. A high performer is always looking for the next opportunity. You can’t really hold on to them. What you can do is use their expertise while they’re engaged. And maybe, if you keep throwing interesting problems at them, they’ll stay engaged, and happy. But trying to hold them is a mistake.
  • “Supervisors need to talk one-on-one with each of those targeted people to ask them what they love about their jobs and what drives them crazy.” This one is a tough one. Yes, they need to talk. But talk only gets so far. If the manager is unable to influence the type of change that would rectify the situation, the manager should admit this. Tie it off. It’s no use limping the process along, making promises that will go unfulfilled. Define the problem and rectify the problem. If this is not possible, then be upfront about it. The last thing I want to do is sit through a 1-on-1 every week where I bitch about the same exact thing over and over with no resolution in sight. That’s not productive for anyone.

What do you think? Is “Star workers tire of performing while others loaf” on-target or off?

Me? I’d be happy to argue some more.

Posted in Corporate Culture, Employment, Loyalty, Management, Performance, Value | 1 Comment

Viva la Mediocrity

You realize of course that the longer you plug away below your ability, the less likely that you will find yourself pushing into new territory.

Complacency will turn your beard white.

I think that Rip Van Winkle probably worked in a corporate setting, ala the American Revolution. He likely pushed scrolls around his desk, and hung out at the water well to talk about who heard what across the glen late last night. Probably not a hard driver, and not terribly engaged in either his work or his life.

Though as children we thought he simply took a big, fat nap, the painful lesson in all this is about the reflective and observant life. Rip didn’t have one (don’t give a Rip – ?). There is a very real risk of finding yourself sleepwalking through life, and the lives of your children. “When I…” becomes that ever-forward looking hope for something more fruitful to occur, and the here and now is something to be suffered through.

Mediocrity will eat your soul.

The good news is that, if you don’t have any higher ambitions, no one is going to force you into anything. Most companies actually create mid-management career paths with which to reward the loyal and regular attendees that show up for work over a 10-15 year period. Rip probably wasn’t the worst employee, but if he could sleep for 20 years and no one knew he went missing, he probably wasn’t the best either. He may have even been promoted in his absence.

What are you punching the clock to achieve?

Posted in Engagement, Mediocrity, Motivation, Reflection | Leave a comment

We are all expendable

If I could say it better than Kathy Sierra, I would, but I can’t. (If I could draw cool pictures like Kathy, I would, too.)

If all managers like you, are you safer than if some think you’re amazing while others think you’re the poster child for Bad Hiring Decisions?

No one is safe. We’re all expendable. So why not try something risk and be outstanding, rather than mediocre?

In that vein, please read The Zone of Expendability?

And if your manager catches you doing it. Just smile.

Posted in Accountability, Corporate Culture, Employment, Feedback, Growth, Uncategorized | Leave a comment

Are you babysitting your career or are you parenting your career?

[Editor: Toby and I got into a little conversation about “babysitting vs. parenting,” and how that analogy applied to employees and careers and whatnot. He was taking it from a managerial perspective and I was taking it from a career perspective. So, guess what? We’re both going to post on the topic. Here’s his take on parenting versus babysitting from the managerial perspective.]

Are you babysitting your career or are you parenting your career? Better yet, about what, exactly, am I babbling?

Although you might not think about it in these terms, there are many levels of participating in your own career. Much in the same way that there are different ways of providing care for a child. I’d break it out in sweeping generalizations like this (from least involved to most involved):

  • Babysitter. Babysitters have rules and responsibilities outlined by someone else. They do little in terms of criticism or growth. Their primary focus is ensuring that nobody gets hurt and that everything remains at status quo, so that when the boss returns, everything seems the same. They may resort to unfulfilling and noneducational activities in order to keep control. They place no expectations on the charge. Babysitters tend to be motivated by short-term gains like monetary rewards and suppressing tantrums.
  • Daycare. Daycares are slightly more participatory in the process. They take on other’s rules, but they also work to establish their own. They provide some criticism and direction on growth, but it is highly generalized, applying to a lowest common denominator. Their primary focus is ensuring that the group, as a whole, remains under observation and control. Often, daycare will incorporate some lower-level educational activities as a means of furthering the individual. They place lowest-common-denominator expectations on the charge. Daycares tend to motivated by the long-term monetary rewards of continued participation but realize that every lost opportunity has a waiting list behind it.
  • Nanny. Nannies tend to be highly participatory in the process. They have their own rules that are interpretations of parental guidelines. They provide constructive criticism and discipline, often very targeted at the individual. Their primary focus is a balance between ensuring that the charge receives the appropriate guidance and ensuring that the charge remains comfortable with the oversight of the psuedo-parent. They place moderate to high expectations on the charge, based on their previous experience with other charges. Nannies tend to be motivated by a true desire to mentor and assist in the rearing of the child, coupled with the lifestyle afforded by the employment, be that monetary and/or schedule.
  • Parent. Parents are deeply involved in the rearing process. They make the rules and set the goals. They provide personalized constructive criticism for each charge and are ultimately responsible for all discipline, whether meted out by a proxy or not. Their primary focus is helping mold the individual in a positive and meaningful way, in hopes of ensuring that individual’s future success. They place high to unrealistic expectations on the charge, usually based on their own hopes and dreams. The parents are motivated by emotional rewards, both the love of the child and the perception of the public.

Now, granted, those are very, very general. But you get the drift.

Think about your career as if it were a child. Now, think about how you care for that child. Where do you fall?

Me? I tend to go through the list in reverse. I start out as a parent, but then as I become more and more disenchanted, I move to being a babysitter for my career. Trying to keep from rocking the boat.

But, as a manager, I always try to be a nanny for others’ careers.

Does this analogy do anything for you? Shed any new light on how you manage your career? Let’s hear it.

Posted in Criticism, Goals, Involvement, Mentoring | Leave a comment

Feeling Valued

I was reading my first monthly magazine from Investment Advisor, a subscription offer that had peaked my interest, though I sit outside their target market. (Since I think about one’s career as perhaps their core asset in their investment portfolio, it made perfect sense to take a look at this magazine that targets the advising community to see what was being suggested to advising professionals.)

Here is the article that really struck me between the eyes- “Just Rewards“, by Mark Tibergien, a principal at Moss Adams LLP and author of Practice Made Perfect. For this audience of investment advisors, Tibergien recalls the elements of compensation that have varying degrees of effectiveness in getting the best return on time from employees. He notes the six elements of compensation as follows:

  1. Base Pay
  2. Short-term Incentive
  3. Long-term Incentive
  4. Benefits & Prerequisites
  5. Retirement Plans
  6. Equity

So a few thoughts –

a) if you thought such compensation packages were reserved only for executives, maybe you should consider your industry choice, and

b) being well compensated isn’t the same as being valued.

The elements noted by Tibergien would be great if only management could/would exercise these levers. But it just doesn’t happen that way, and in public companies, those pieces best suited to motivate are typically restricted to the most senior employees- executives (long term incentives, equity).

So if you are thinking that all hope is lost of motivating mid-level employees, consider this – while compensation is powerful, there are other tools at your disposal. If you have done a good job thinking through the opportunities in the role, you should be able to paint a powerful picture of the opportunity that awaits the right candidate. Being “valued” isn’t the same as being excessively compensated, but lack of relevant compensation requires that you have to be prepared to lose top performers to higher-paying interests.
Among the options for bringing better results out of your team without the best comp packages in town:

  • Ownership of Results. Every employee should be thinking about how their work is enhancing their personal brand. If you can’t give them equity in the firm, give them a larger stake of ownership in their projects so that they can “own” the results. Be very upfront about your willingness to publicize this – both within and outside the company.
  • Leverage Learning Opportunities. As an individual contributor or manager, there is no less maximized tool than the corporate learning environment – both OJT and formal sessions. Cross training your folks gives them broader (and more marketable) skillsets, and also builds a stronger base when turnover occurs.
    • Managers – consider it your duty to ensure your team maximizes their training budget each and every year;
    • Employees – don’t rely on someone else to do this: know what your budget is, and seek out those opportunities that will make you more marketable not just within the firm but in the market at large.
  • Manage the prerequisites within your control. Flex time. Assignment choices. Hours of work. Praise. Thoughtful and Developmental feedback/criticism. If you are part of management, manage. All of these tools can informally be manipulated on a case-by-case basis. Know that someone will whine, and you risk being accused of favoritism. But the opportunity for subjective reward is well within your scope.

If you want superioro results, you must be willing to truly monitor and manage the output of your team. They must feel valued, and have something to show for all their hard work (only a part of which is cash in a bank account). As important as the results-reward equation is, remember that other tools exist for managers seeking to stretch professionals and reward them for achievement.

Posted in Accountability, Autonomy, Creativity, Mentoring, Results, Reward, Value | 1 Comment

The Peanut Butter Manifesto

How would you like to work for Brad Garlinghouse at Yahoo!?

Yeah, me too.

Read his Peanut Butter Manifesto or, if the Wall Street Journal link lapses, via Techcrunch.

See? I told you everyone had one.

Posted in Criticism, Inspiration, Leadership, Manifesto, Passion | Leave a comment

Ask for feedback electronically

I’m sure you, being the insightful person you are, have noticed that interacting via electronic means gives people a little more distance. It gives them a little more confidence. It frees them to make more insightful comments.

Okay, okay. It makes them more rude. (I say “more” rude because we’ve all gotten pretty rude in this day and age.)

You’ve encountered it, time and time again. I know you have. You read an email. “He never would have said that to my face.” You’re on a conference call. “If we were in the same room, she wouldn’t have the guts to say that.” You get a voicemail. “He can’t ask for that directly, so he leaves me a voicemail.”

Rude rude rude rude, um, rude.

People communicating electronically have a false sense of entitlement. A false sense of importance. They are in control of the situation. And they are freed from immediate repercussion. This generally translates into carte blanche to avoid being human or even remotely sensitive. They are in control. And it is at their convenience, not yours.

Ah ha!

Why not use this to your advantage? Why not ask for feedback–and ask for it more regularly–electronically. Use this construct for your benefit.

If you solicit feedback via electronic means, you have the opportunity to get that same kind of direct–albeit rude–feedback. You may get feedback that gets to the heart of the matter, because there is no fear of immediate repercussion. You may get insulting, stinging criticism. You may get your feelings hurt.

But isn’t that better than “Good job” in a face-to-face?

Posted in Criticism, Feedback, Growth, Interaction, Results, Review | 1 Comment

More on fear and stifling creativity

I actually love it when I’m scooped on ideas. Want to know why? Because it means that I’m making reasonable intuitive leaps.

It also means that, eventually, I’m going to make an intuitive leap that doesn’t seem to be intuitive.

Yeah, I think I’m smart. I’m patting myself on the back. You should, too. You’re here, afterall.

Case in point, today.

Just yesterday we were writing about how fear/ignorance is the primary reason for killing ideas, and today I stumble upon Natural Born Creativity Killers from Cameron Moll over at his Authentic Boredom. Cameron happens to be discussing an article from Create Magazine that discusses this very topic. You know? Fear factor and creativity killing.

Serendipity for you, my friend.

Posted in Creativity, Fear | Leave a comment

Finding your creative Zen: Getting your right brain and left brain to work together

Chris Pearson is a genius.

I would have said that before simply because he’s the one who created the Cutline theme for WordPress.

But, now, I have another reason. This post: How to Find Your Creative Zen. Well, that, and the fact that he manages to work Frogger into the discussion. Nuff said.

Oh wait. Not enough said.

You see, we’re all trying to operate at an optimal level, full of energy and creativity. And we’re trying to improve things. We all strive to be as productive as possible. Any of you reading this is likely trying to put in her/his best on a daily basis. But some days are just better than others. Some days are a creative high. Others? Pretty unfocused lows.
Just happenstance? Not according to Pearson.

In reality, these Zen-like states are not nearly as unpredictable or as unattainable as you might think. In most cases, they occur as natural fallout from a well-constructed creative process. If you want to live on that free-flowing edge, then you must learn how to force your brain through the sequence of triggers that will result in your own cognitive Zen.

Want to figure out how? Read on, true believer.

Posted in Creativity, Develop, Performance, Productivity, Tips | Leave a comment